How can I start using DCspine?
You can go directly to our portal and start using DCspine.
Are there any costs to register?
No there are no (hidden) costs, only if you start using our service we will start charging you. So feel free to have a look in the Spine Store!
What information is required for registration?
We only need your name, email address and phone number to complete your registration.
What services does DCspine offer?
DCspine offers Ports and SxC’s in a variety of connectivity configurations with bandwidths ranging from 100mbit – 100gbit. In addition, DCspine offers Internet and patching services.
What is Interconnect?
With Interconnect you can directly connect to ports of other customers of DCspine.
What are the third party services?
DCspine partners with different service providers and creates added value by integrating on an operational and commercial level. Therefore, partner services are provisioned quickly and have attractive commercial terms.
What are the patching services?
Some customers require patches to DCspine at data center locations where they are unable to order a patch themselves. DCspine provides patching on request of these customers.
Where can I find the pricelist?
The pricelist can be found at portal.dcspine.nl/dashboard/store/downloads
What type of pricing is used for ports?
Ports have a monthly fee based on the capacity of the port (1, 10, 25, 50 or 100G) and there is no one-off fee.
What type of pricing is used for connections (SxC)?
Connections (SxC) have a monthly fee based on the configured bandwidth. and there is no one-off fee.
What does the price look like for an end-to-end SxC connection, including ports?
How long do I have to commit to DCspine services?
At this moment all contracts are flexible and can be changed or terminated daily.
What is the contract term for my services?
All contracts have a minimum duration of a maximum of one day. Let us explain how this works: if you change or cancel your port and/or SxC during the course of the day, the full day until 23.59h is charged, after 0.00h the charge is stopped or adjusted.
When will we start billing you for our services?
We will start billing once the port is physically connected, so only if the initial patch is installed and you are able to start using our platform.
Where can I see my running cost?
In the online portal, you can view your actual status under the “Installed Base” menu.
What underlying network does DCspine use?
The DCspine services are delivered on the nationwide DCspine network. Each DCspine location is redundantly connected to two or more other DCspine locations via a fiber-optic connection.
Is DCspine redundant?
Yes, DCspine is built on a redundant network. Every data center is connected from 2 sides and connected to >2 other data centers. Customers have a choice to order single point-to-point connections (SxC P2P), point-to-multipoint (SxC P2MP) or full redundant (SxC Redundant).
Is the network really able to offer 100G on-demand?
Yes, DCspine has enough capacity on every route (>100G) to offer 100G on demand.
What is the demarcation of the DCspine service?
The service is delivered on a Spine Port allocated on the DCspine equipment. The customer is responsible for the patching and cabling between this port (Demarcation Point DCspine) and the customer’s equipment in the data center location.
What can you tell me about the SxC specifications?
|Frame Delay||< 10 ms|
|Frame Delay Variation||< 5 ms|
|Frame Loss Ratio||<0.1%|
What capacity of Ports can be ordered?
DCspine offers 1, 10, 25, 50 and 100G ports.
What capacity of SxC connections can be ordered?
DCspine offers capacity between 100mbit up to 10gbit based on standard pricing and 10gbit up to 100gbit based on negotiated pricing (contact DCspine for more information). The DCspine network is installed to deliver up to 100gbit connections on-demand.
How many MAC addresses do you support on one Spine port?
Currently we support up to 4000 MAC addresses per physical port.
What MTU is supported?
MTU between 1500 and 9000.
Is the network proactively monitored?
Yes, although we use the latest network technology and a self driving network, we still monitor all network functions 24/7.
When can I contact DCspine if there is an interruption of my service?
Operational management of the DCspine network and services are conducted from our service desk. The incident managers at the service desk can be reached 24 hours a day, 7 days a week.
What is the SLA uptime for the network?
Based on our design the network guarantees an uptime of 99,9%. The uptime is based on a maximum repair time of 4 hours.
Where can I find more information on the services and SLA?
The description of services and SLA can be found at portal.dcspine.nl/dashboard/store/downloads
Is the DCspine network secure?
The DCspine network is a secure solution with private connectivity.
Is the DCspine network tested?
The DCspine network is thoroughly tested. We will test any future features.
Does DCspine offer specific security measures?
DCspine offers two-factor authentication to its users on the portal.