What is the underlaying network for DCspine?
The DCspine services are delivered on the nationwide DCspine network. Each DCspine location is redundantly connected to two or more other DCspine locations via a fiber-optic connection.
What is de demarcation of the DCspine service?
The Service is delivered on a Spine Port allocated on the DCspine equipment. The Customer is responsible for the patching and cabling between this port (Demarcation Point DCspine) and the customer’s equipment in the datacenter location.
What can you tell me about the specification of the SxC?
How many MAC addresses do you support on one Spine port?
|Frame Delay||< 10 ms|
|Frame Delay Variation||< 5 ms|
|Frame Loss Ratio||<0.1%|
Currently you we support up to 4000 MAC addresses per physical port
Service (24/7 monitoring)4>
Is the network proactively monitored?
Yes, although we use the latest network technology and a self driving network, we still monitor all network functions 24/7.
When can I contact DCspine if there is a interruption of my service?
Operational management of the DCspine network and services are conducted from our service desk. The incident managers at the service desk can be reached 24 hours a day, 7 days a week.
What is the uptime for the network? Based on our design the network guarantees an uptime of 99,9%. The uptime is based on a repair time of 4 hours (except in case of a physical damage to the cables; the repair time will be 8 hours).